Rental Policies

Reservations:

Reservations can be made by calling our toll free number 877-255-7800 or directly at 508-255-7100. Following confirmation by the owner, we will send you a rental confirmation agreement either by regular mail or if preferred via email. Please note all rates are subject to change.

Payments:

To secure your booking, 50% of the total rent, $125 non-refundable administration fee, and if so desired Optional Travel Insurance, will be due within 7 days. Payment options include cash, personal check, certified check, or money order. Credit cards are accepted in select homes. Check with your Rental Specialist and website to confirm which homes accept Visa or Mastercard. Sorry we do not accept American Express or Discover. The remaining balance is due May 1st. Reservations made after May 1st require payment in full. Reservations made within 30 days of arrival require payment in full by credit card, certified check, or money order prior to arrival.

Default:

Failure to make payments when due will result in being in default.  Any payments already made will be forfeited and the agreement will be terminated immediately. 

Security Deposit:

Rental properties requiring a security deposit are due along with the final payment. Security Deposit checks are cashed and deposited in a non-interest bearing escrow account required by law. Provided there is no damage, additional cleaning, or telephone charges will be returned 60 days from your departure date.

Cancellation:

In the event of cancellation for any reason, please contact us immediately followed by in writing. All monies will be refunded minus a fee of 15% (of the total rent) and administration fee, only if the property is re-rented for the same terms and conditions of the original Agreement. We will do our best to re-rent the property, however we cannot guarantee re-rental. If we are unable to re-rent the property, any remaining payments are still due and no refunds will be issued.

Trip Cancellation Insurance:

oldCape Sotheby's International Realty offers optional Trip Cancellation Insurance through CSA, Inc. (866-999-4018), to protect your vacation investment against injury, sickness, death, hurricane evacuation or other unforeseen covered circumstances. The optional Trip Cancellation Insurance cost is 6.95% of the trip cost (trip cost is total rent, and administration fee). Trip Cancellation Insurance is offered at the time of your reservation and may be available up to 30 days prior to your vacation arrival date.

Accommodations:

All of our properties are privately owned and reflect the tastes of each owner. The Property Information Sheet has been completed by the Owner and is intended to provide you with an accurate description of the property and furnishings, although the information is deemed reliable, it is not guaranteed. oldCape Sotheby’s International Realty Vacation Rentals is not responsible for any misinformation, or typographical errors and shall be held harmless. In addition, if you do not personally inspect the premises prior to signing a Tenant Agreement, you agree to accept the rental property as is upon arrival and you will not be entitled to any refund of rental moneys and will have no claim or recourse against the Rental Agent. oldCape Sotheby’s International Realty Vacation Rentals highly recommends previewing any property prior to signing a Short Term Rental Agreement.

Occupancy:

Occupancy (including small children, infants and visitors) is not to exceed the limit cited on the Tenant agreement. If more than the maximum number is found to be occupying the leased property, the Tenant Agreement may be immediately terminated without refund.

Cleaning:

Each home is professionally cleaned prior to arrival. You are responsible for basic cleaning (e.g. broom swept floors and vaccuumed carpets, all countertops wiped down, refrigerator emptied), leaving the property in the same similar condition as when you arrived. Additional charges will apply for any cleaning over and beyond the basic cleaning.

Pets:

Sorry, pets are not allowed in most of the properties. Kennels are available locally. The guest is subject to eviction without refund if pets are found on the premises. Please ask us about our Pet Friendly homes.

Smoking:

Smoking is not permitted in any of the properties or surrounding areas. Any evidence of smoking will result in immediate termination of tenancy without refund.

Check In/Check Out:

Check in is between 3:00 p.m. and 5:00 p.m. Sorry, no keys will be given out until 3:00 p.m. If you will be arriving after 5:00pm please call us at 1-877-255-7100 prior to your stay. Check out time is 10 a.m. and is strictly enforced. Please be considerate of the cleaner's schedule and the incoming tenants. Failure to comply may result in additional rent in the amount of $25 per half hour.

Lost Items:

oldCape Sotheby's International Realty is not responsible for lost, stolen, or forgotten items. Shipping costs will be at guests' expense.

Linens and Towels:

Most of our rentals do not include linens and towels. Please bring sheets and towels or feel free to visit our links page for a referral to a local supplier.