FAQs

Frequently Asked Questions:

We found a rental, what’s next?

Can we bring our pet with us on vacation?

What if I have to cancel my reservation?

I want to check-in early. Why don't you allow that?

Do you supply sheets & towels?

Will my vacation rental have an internet connection?

We’ve reserved a condo at Ocean Edge. Why are you asking for the names of all the people in our party?

Where & when do I pick-up the keys to my vacation rental home?

We found a rental, what's next? [ back to top ]

What's next? We speak with each tenant before we confirm a reservation with the owner. This way we give you the opportunity to ask us questions and clarify your requests before we proceed. If you haven't contacted us by email yet, please do so or give us a call. We look forward to speaking with you soon.

Can we bring our pet with us on vacation? [ back to top ]

Most of our rentals properties do not allow pets, and this policy is strictly enforced. However, some properties will allow you to bring a dog. Please call us for assistance.

What if I have to cancel my reservation? [ back to top ]

We highly recommend that you always purchase our Travel Insurance when you book your vacation property. This insurance covers you for both before and during your trip. Should you have to cancel and you don’t have insurance, you are liable for the full amount of the rental. We will make every effort to re-rent the property, and if we’re able to do so we will refund your payment, less a 15% cancellation fee. Please read our Policies & Procedures section for more details.

I want to check-in early. Why don’t you allow that? [ back to top ]

We maintain a strict policy of no check-ins before 3:00 PM. We realize you are eager to get your vacation started, but prior to your arrival our cleaning crews and other service personnel need to go into the property. Early check-ins creates disruptions for our crews and staff.

Do you supply sheets & towels? [ back to top ]

Most of our rentals do not include linens and towels.  We are pleased to offer a linen package for each home with pricing listed on the descriptions of each home.  The linen packages will include sheets, towels, bathmats and beach towels.  oldCape Sotheby's International Realty will be happy to process the order. Cape Cod Linen Rentals will then contact you to confirm the order within 48 hours and take a credit card as payment.  You may bring your own sheets and towels as well.  The individual owner of your vacation rental will supply pillows and blankets for all beds.

Will my vacation rental have an internet connection? [ back to top ]

Many of our properties do have internet connectivity, but be sure to check the property description for your specific rental. Virtually all libraries on the Cape offer high speed internet, as do many cafes and restaurants. Some towns, such as Orleans, also offer an abundance of Wi-Fi hotspots.

We’ve reserved a condo at Ocean Edge. Why are you asking for the names of all the people in our party? back to top ]

Ocean Edge Resort requires that we register all people in your party in order to issue individual passes for use of the Resort facilities. If the owner of the unit you’ve rented has the appropriate membership, you will be issued pool passes. We will be sending you our application for pool passes with your lease.

Where & when do I pick-up the keys to my vacation rental home? [ back to top ]

Once we receive your final payment we will send you your check-in information. Check-in is between 3:00pm and 5:00pm on Saturday. If you are going to be later than 5:00pm or are not checking in on Saturday, please call us ahead of time at 1-877-255-7800.